If you have a problem with your pallet wrapper where the turntable just keeps spinning, this troubleshooting guide is for you.

We’ve put together some information about the things you can test and try to solve the problem.

Please note, that this problem could also be related to an issue with the carriage of your pallet wrapper – if the below doesn’t solve your problem, then we suggest checking out our guide “My pallet wrapper wont go up”.

Some of these steps will require a technician, so ensure you call one for anything beyond the basic troubleshooting steps with the control panel.

Check the bottom or top wrap counter

An easy one to check first – make sure that you check that the bottom (or top wrap) counter setting has not been changed. It could be an excessive number setting that is causing the issue.

If this has happened, you just need to change it back to a lower number.

On an ATLANTA Stretch pallet wrapper. change F “function” to display 05 and then check what the V (value) is and adjust accordingly. See the panels below.

Issue with the turntable sensor

Most pallet wrappers use an inductive sensor to position the turntable in the home position and count revolutions for wrapping. It is possible that the issue is related to the sensor and the sensor has been damaged or misaligned.

We would recommend following these steps:

  • Stop the pallet wrapper, than attempt to reset the pallet wrapper or home the turntable using the keys to command. See your manual for specifics if your pallet wrapper is not an Atlanta Stretch Pallet Wrapper
  • Otherwise on an ATLANTA button panel you can press can hold “RESET” and “TURNTABLE JOG” so button “E” And “H” at the same time – seen in the image below:

If you have an ATLANTA touch panel you can press button H to send the turntable to its home position.

  • If the pallet wrapper continues to spin indefinitely, the issue will likely be either:
    • Sensor is misaligned – it may need to be moved closer or adjusted
    • Bold or object sensor detects is misaligned, broken or mossing.
    • Too much debris around the sensor
    • Sensor is damaged and it may need to be replaced
    • Cable is damaged and it may need to be replaced or repaired
    • Board is faulty or damaged (This is exceptionally uncommon on ATLANTA machines as the main logic board is separate to the power security relay PCB)
  • If the pallet wrapper did home correctly, your issue is likely not the sensor.

Atlanta stretch Synthesi / Synthex / Mytho turntable

Green highlighted area shows #7 inductive sensor and bolt which the sensor sees.

Check the mode of your pallet wrapper.

Most pallet wrappers have different modes of operation and it’s possible that this has been changed. If somebody changed the wrapper from the normal cycle to a manual mode, it may just keep turning as the carriage is awaiting manual input so the machine won’t stop until the stop button is pressed.

If your ATLANTA STRETCH pallet wrapper reads F:01 & V 03 this is certainly your problem, change the value of Function one to be 1.  

If this didn’t fix the problem.

If these steps didn’t help you identify the issue or fix your issue, the problem may be more complicated and it’s at this point that we would suggest calling your technician to fix the issue as efficiently as possible.

If your problem is with an ATLANTA stretch brand of pallet wrapper in Australia, we have technicians around the country, including in the major capital cities to get you sorted. Give us a call if you need assistance in Australia.

If you have an Atlanta stretch wrapper overseas you would be best to contact your local representative for assistance.

For more pallet wrapping troubleshooting guides, click here. (link to main troubleshooting page)