Melbpack offer a manufacturers warranty on all our machines and tools.

Our warranty covers all structural components and non wearing parts.

FAQs:

What is the warranty Period?
Ybico hand tools: 3 Months

Encore USA hand tools: 6 Months

MUL Hand tools: 1 Year

Battery powered tools: 1 Year (batteries themselves 90 days)

Strapping Machines: 1 year

Pallet wrapping machines: 1 Year as standard for all customers including resellers.
3 Year extended warranty  with service and wrap brought exclusively through Melbourne Packaging Supplies PTY LTD.

Do I need to get my maintenance through you?
No maintenance  through Melbourne packaging is not required to maintain the Warranty on our products unless an extended warranty is taken. However we will need to inspect anything where a warranty is been claimed. This differs greatly from many companies, you should thoroughly check the warranty upkeep requirements when purchasing.

Can you offer a longer warranty Period?
Yes we can discuss that if you would like to agree to regular service through Melbpack.

What is the warranty on batteries?
Batteries are a wearing part, but come with a 90 day warranty.

Please tell me more about the 2 year warranty with pallet wrapping machines
Any customer buying wrapping from us for the entire 24 month period will have a 24 month warranty. no additional filing or paperwork is required.

Can you provide service to tools and machines?
Yes any product we sell is serviceable by us. (Please note the cheaper end YBICO sometimes arnt worth repairing)